1. Introduction
This Privacy Policy explains how Lotus System Viet Nam Company (“Company”, “we”, “us”) collects, uses, stores, and shares personal information when you use SANZE websites, applications, and related services (collectively, the “Service”).
2. Information We Collect
We collect information you provide directly and information generated through your use of the Service.
- Account information: name, email address, password, and profile details.
- Workspace and billing information: company name, plan details, and payment-related records processed by our payment providers.
- Content and usage data: files, project records, and activity needed to operate collaboration features.
- Technical data: device/browser type, IP address, approximate location, cookies, and diagnostic logs.
3. How We Use Information
We use personal information to provide, secure, and improve the Service, including to:
- Create and manage accounts, workspaces, and subscriptions.
- Deliver product features, notifications, and customer support.
- Process payments and prevent fraud or abuse.
- Analyze usage to improve reliability, performance, and user experience.
- Comply with legal obligations and enforce our Terms of Use.
4. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate the Service (hosting, email, analytics, payments), under contractual confidentiality and security obligations.
- Your organization administrators and authorized workspace members, as needed for collaboration features.
- Authorities or other parties when required by law or to protect rights, safety, and security.
5. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.
6. Data Retention
We retain personal information for as long as needed to provide the Service, meet legal/accounting requirements, resolve disputes, and enforce agreements. When information is no longer required, we delete or anonymize it according to our retention practices.
7. Security
We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; please use strong passwords and protect access to your account.
8. Your Choices and Rights
Depending on applicable law, you may have rights to access, correct, delete, or export certain personal information, or to object to/restrict certain processing. Workspace administrators may also manage member access within their organization. To make a request, contact info@lotusys.vn.
9. International Transfers
Your information may be processed in Vietnam or other countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.
10. Children’s Privacy
The Service is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “Last updated” date. Material changes may also be communicated through the Service or by email when appropriate.
12. Contact
Lotus System Viet Nam Company, Floor 5B, Noza Building, 243 Cau Giay St., Hanoi, Vietnam. Email: info@lotusys.vn. Hotline: (+84) 964 521 144.
Questions about this policy? Contact us at info@lotusys.vn or visit our Contact page.