Terms of Use

1. Acceptance of Terms

By accessing or using SANZE (“Service”), provided by Lotus System Viet Nam Company (“Company”, “we”, “us”), you agree to be bound by these Terms of Use (“Terms”). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

SANZE is a digital workspace platform that helps teams manage projects, schedules, documents, PDF collaboration, and related business workflows. Features may vary by plan and may change over time as we improve the Service.

3. Accounts and Access

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate registration information and promptly update it when it changes.

Do not share account credentials with unauthorized users.
Notify us immediately of any unauthorized access or security incident.
Workspace administrators are responsible for managing member permissions within their organization.

4. Acceptable Use

You agree not to misuse the Service. Prohibited activities include, without limitation:

Violating applicable laws or third-party rights.
Uploading malicious code, attempting unauthorized access, or disrupting Service availability.
Using the Service to store or distribute unlawful, harmful, or infringing content.
Reselling or redistributing the Service except as expressly permitted in writing.

5. Customer Content

You retain ownership of content you upload to the Service (“Customer Content”). You grant us a limited license to host, process, and display Customer Content solely as needed to provide and improve the Service. You are responsible for ensuring you have the rights necessary to upload and process Customer Content.

6. Subscriptions and Payments

Paid plans are billed according to the pricing and billing cycle selected at purchase. Fees are generally non-refundable except where required by law or expressly stated otherwise. We may update pricing with notice; continued use after the effective date constitutes acceptance of updated pricing for new or renewing terms.

7. Intellectual Property

The Service, including software, design, trademarks, and documentation, is owned by the Company or its licensors. These Terms do not transfer any ownership rights to you, other than a limited right to use the Service according to your subscription.

8. Disclaimer and Limitation of Liability

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. Our aggregate liability arising out of these Terms or the Service will not exceed the amounts you paid to us for the Service in the twelve (12) months preceding the claim.

9. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, create risk or legal exposure, or for non-payment. Upon termination, your right to access the Service ends, subject to any data export options available on your plan.

10. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on this page with an updated date. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

11. Contact

Lotus System Viet Nam Company, Floor 5B, Noza Building, 243 Cau Giay St., Hanoi, Vietnam. Email: info@lotusys.vn. Hotline: (+84) 964 521 144.

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